SAP Enterprise Support

Challenges

Frequent challenges in localization

Investment value

Missing critical support

Capabilities Access proactive and preventative support from day one

SAP Enterprise Support is a premium support and maintenance plan for SAP customers. It is the most common support plan, ensuring customers have access to the latest technologies and tools, as well as access to SAP experts.

SAP Enterprise Support goes beyond supporting just SAP applications, providing end-to-end support of a customer’s entire platform, including mission-critical customer and partner applications. It is designed to accommodate any size of organization, any industry, or application configuration.

Proactive and Preventive. SAP Enterprise Support. Proactive and preventive support from day one covering the complete lifecycle. 24x7 production down support based on service level agreements. Smooth integration of cloud solutions and end-to-end supportability of hybrid landscapes. Faster time-to-value and accelerated adoption of innovations with minimal business disruption. Automation capabilities of SAP Solution Manager for on-premise and hybrid scenarios. Built-in SAP ONE Support capabilities: Consistent and meaningful support experience across deployment options. Mission Critical Support. Innovate Better. Empowerment. Operate Better. Integrate Better. Collaboration. On-Premise. Hybrid. Innovation & Value Realization. Customer. Leverage Better. Implement Better. Cloud.

Customer Situation: Established IT processes allow automation of IT and provide innovation to business. Continuously extend the usage of SAP Enterprise Support offerings over the time. SAP Enterprise Support Offering. Customer Situation: Solution runs stable and optimization potential is recognized. SAP Enterprise Support e.g. SAP enhancement packages, extended ALM capabilities in SAP Solution Manager, Customer Situation: New customer or customer with no SAP Enterprise Support experience. SAP Enterprise Support e.g. Mission critical support, Run SAP, SAP Solution Manager, …. SAP Enterprise Support e.g. Technical quality checks, SAP Solution Manager, ASAP, …

What are the benefits

Advantages of SAP Enterprise Support

Collaboration

Connect with SAP experts and other SAP customers

Empowerment

Use the SAP Enterprise Support Academy to build up needed know-how

Innovation & Value Realization

Unlock the business value of existing investments

Mission Critical Support

Gets you the attention you need at the speed you expect

Ready to get started? Let us know!

Do you think you can take advantage of SAP Enterprise Support? We’re sure there is a use case that is suited to you! Get in touch with us for extra details or to see it in action.