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Challenges
360° customer overview and reports for fast and accurate decisions
Supporting agile strategic sales and service processes
Integrating the CRM system with other business systems (ERP, BI...)
Supporting a usable, modern, and convenient user experience
Capabilities
Increase revenue and foster advocacy by supporting customer-centric sales engagements with a 360-degree view of every customer and interaction.
Let your sales organization spend more time building relationships and engaging with customers. With the SAP Sales Cloud solution, you can streamline and automate critical selling processes and empower sellers with intelligent recommendations.
Overview of Sales Cloud features:
- Customer/Account and Contact Management
- 360 Customer Management
- Activity, Task and Visit Management with Survey
- Lead Management, advanced: Lead scoring support
- Opportunity Management, advanced Machine Learning support
- Sales Pipeline Management
- Sales Target Planning
- Sales Forecasting
- Territory Management
- Product Management and Price List Management
- Sales Quotations, Contracts and Orders management
- Collaboration in Team Feed and Workflow Management
- Integration with Outlook, Lotus Notes, Gmail
- Sales Analytics/Reports
- Lean E-mail Marketing Campaign management
- Service Tickets Management
- Mobile Work Support, On-line and Off-line
- SAP Jam Collaboration
Advantages of SAP Sales Cloud
Modern, easy, and usable cloud-based CRM solution
Improve sales productivity with collaboration tools, interactive dashboards, and real-time customer analytics
Embedded sales intelligence
High improvement potential of standard processes supported by big data and artificial intelligence
Optimized mobile execution
Drive success with connected mobile selling capabilities and seamless offline and online synchronization
Extensive integration support
Key management reports through integration with SAP S/4HANA and modern BI solutions (eg. SAP Analytics Cloud)
Ready to get started? Let us know!
Do you think you can take advantage of SAP Sales Cloud? We’re sure there is a use case that benefits you! Get in touch with us for extra details or to see it in action.